1.1 This procedure is intended to outline steps
to be taken for initiating, documenting, investigating, and resolving
complaints received by the Carolina Shores Property Owners Association
(CSPOA) Office Staff, Board of Directors, or Architectural Control
1.2 Complaints addressed by this procedure shall
be limited to activities within the community related to either
Property Owners, Property Owners property, Contractors or other
entities working or providing services at residences within the
community, or on CSPOA common property.
1.3 Specific issues related
to utilities, i.e. water, sewer, power, telephone, etc., shall be
addressed with the utility company.
Complaints related to activities controlled by the Town of
Carolina Shores (TOCS) shall be addressed with Town Hall, i.e. street
repairs, storm water drainage issues, tree preservation or removal,
or other areas identified in town ordinances.
The CSPOA will not become involved with trespassing, property
boundary line disputes, personal, or domestic issues.
1.4 Complaints may be initiated
by CSPOA Property Owners, Contractors who are currently building
in CS, Public Utility Companies, or other
non-residents as deemed appropriate by the CSPOA Board of Directors.
1.5 All complaints must be initiated in writing by
completing CSPOA Form-Complaint 3.01-1 (Exhibit A), which can be obtained from the POA office secretary
or accessed on the CSPOA Website at (www.carolinashorespoa.org).
1.6 Some types of complaints
related to POA controlled activities may go directly to the Board
of Directors for review and action.
All other complaints will be referred to the ACC, and recorded
in the ACC Daily Activity Log by the CSPOA Secretary.